Any unanswered questions? These are the…
How fast is delivery?
The standard delivery time is 3–6 business days.
At Noella, we do our best to get your order to you as quickly as possible. Orders placed before 1:00 PM (GMT+2) on weekdays are usually shipped the same day.
How much does shipping cost?
Shipping is calculated based on the items in your order. You will always know the shipping price before you purchase.
We offer:
- Free shipping on orders over £89
- Orders under £89 - shipping from: £5.99
Are prices inclusive of VAT and Customs Duties?
Yes. All prices include VAT and customs duties, so there are no additional charges for your purchase or for returning your order.
What is a pre-order item?
A pre-order item is a product that you can purchase before it is available in stock. By placing a pre-order, you reserve the item in advance and secure it as soon as it arrives at our warehouse.
If your order includes a pre-order item, your entire order will be shipped once the pre-order item is in stock. This also applies if your order contains both pre-order and in-stock items.
The estimated delivery date is shown:
- On the product page, below the add to cart button.
- In your order confirmation email.
Please note that the estimated delivery date is approximate and may be subject to change.
Estimated delivery timeframes:
- Beginning of the month: 1st–10th
- Middle of the month: 10th–20th
- End of the month: 20th–30th
Where can I track my order?
Once you have placed your order and it has been processed, you will receive a tracking email at the email address provided during checkout. This email contains a link where you can follow your parcel's journey to your delivery address.
If you have not received the tracking email, please feel free to contact us at info@noellafashion.com.
I haven’t received my order confirmation
If you have not received your order confirmation in your inbox, please check your spam or junk folder. Some email providers may mistakenly mark our emails as spam.
If you still cannot find it, it may be due to a typo in the email address entered during checkout or a system error on our side.
In that case, please contact our Customer Service team at info@noellafashion.com, and we will be happy to assist you.
Where can I find my order number?
You can find your order number in the order confirmation email that was sent to you when you placed your order.
Please note: Your invoice number and order number are not the same.
If you have not received your order confirmation within 10 minutes, please check your spam or junk folder.
If you still cannot find it, please email us at info@noellafashion.com and include the phone number you used when placing your order. We will locate your order in our system and resend your order confirmation.
How to return an item?
You have the right to return your items within 14 days of receiving them. If your order was delivered to a parcel shop, the return period begins on the day you collect the package.
To start a return, please visit our return portal: www.noellafashion.com/return
- Log in using your email address and order number, which you can find in your order confirmation.
- Double-check that the information under "Complete the Form" is correct.
- Select the number of items you wish to return or exchange and choose the reason.
- Confirm that you have read and accepted the Terms and Conditions.
- Click the blue button: Download Return Label.
- Download your return label and attach it to your return parcel. If you reuse your Noella shipping bag, make sure to remove or cover the original shipping label.
When will I receive my refund?
We aim to process your return and issue your refund within 14 business days from the date we receive your returned items.
Your refund will be issued to the original payment method used for the purchase.
Please note that it may take an additional 1–7 banking days for the funds to appear in your account, depending on your bank.
Unfortunately, we are unable to issue refunds to a different bank account or payment method.
I would like to make a warranty claim
We are sorry to hear that your product is defective.
When you shop with Noella, your purchase is covered by the Danish Sale of Goods Act, which provides a 2-year right to make a warranty claim for manufacturing defects or faults.
If you discover a defect or fault with your item, please submit your claim within a reasonable time after noticing the issue.
- Once you have identified a defect, damage, or similar issue, please complete our claim form at: www.noellafashion.com/claim.
- After we receive your request, we will assess your claim and get back to you. Depending on the nature of the issue, we may send you a replacement item or a gift card immediately, or ask you to return the item for further inspection.
- If the item needs to be returned for inspection, we will notify you and send you a prepaid return label, allowing you to return the item free of charge.
Please note that Noella reserves the right to reject claims if the item has not been handled or cared for in accordance with the provided instructions.
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